Why is Difference Between Communication and Business Communication

May 16, 2023
Why is Difference Between Communication and Business Communication

Communication and Business Communication: 

Business communication is the process of sharing information between people within the workplace and outside a company.
Effective business communication is how employees and management interact to reach organizational goals. Its purpose is to improve organizational practices and reduce errors. It’s important to work on both your communication skills and communication processes to achieve effective business communication.

All organized activity in a company relies on the process of business communication and your communication strategy. This could be anything from managerial communication to technical communication with vendors.And once communication becomes unclear, the company’s core systems risk falling apart. Data shows that 60% of internal communications professionals do not measure internal communications. Potential reasons include not knowing where to start, the next steps, or how to calculate ROI.

What is the importance of non-verbal communication in business?

Figure-mo-01: Communication

Non-verbal communication covers so much ground – from your facial expressions to your tone in an email. Considering the vast majority of business communication happens asynchronously (meaning anything other than a 1-1, face-to-face meeting) via email, project management task boards, or chats…almost all of our business communication can be considered non-verbal. Therefore, it’s incredibly important to work on your verbal communication as well.

Difference Between Communication and Business Communication

Business Communication
Figure-no-02: Business Communication
  • There are a lot of differences between general communication (interpersonal) and business communication. These pertain to form, content, and also purpose. General communication has no rules except of course rules of etiquette and manners. However, there are rules of business communication as a lot is dependent upon effective communication in a business environment. We will harp upon these differences in this article to highlight the importance of communication in an organization.
  • The first and foremost difference lies in the audience. Whereas in general communication you take different tones depending upon whether you are talking to a child, a friend or someone who is a senior, in business communication takes place between people who are talking about a subject that is common and important to all. You engage with others to further your goals whereas communication is informal, rather casual, and much more relaxed when you are talking to your friend or chatting with someone on FaceBook.
  • You can use slang terms and at times be crude when talking to a friend but in business communication, you maintain a distance and use formal language only. Of course, you can enquire about the health of the ailing mother of your client in business but that is more out of courtesy and also to cement the ties rather than any genuine concern as is the case with the mother of a friend. There are times when both types of communication appear to be similar as when you ask a client to come over to a restaurant for lunch or dinner but if you observe closely, you can find that the ulterior motive is at work during a conversation on the restaurant table if you compare it with the tone between two friends sitting in the same restaurant.
  • Business communication is such as to put the other person at ease but it is unemotional (lacks sentiments). On the other hand, one can feel the warmth and emotions in any general communication. At a broader level, business communication is just a subset of interpersonal communication as two business partners can talk about sports and weather just like any two friends walking down a street. In business communication, there is a clear-cut purpose, like trying to convince a client about the usefulness of a new product or signing a contract. In business communication, the tone is professional, often like that of a teacher trying to explain a concept to his students. In business communication, the tone, purpose, and content vary depending on the audience.


Category of Differentiation

Business Communication

General Communication


Goal-oriented communication to achieve business objectives.

Communication for personal and social purposes.


Typically formal and professional in tone and style.

Can be casual and informal in tone and purpose.

Tone and Style

More structured and formal in tone and style.

Can vary in tone and style, depending on the context and purpose.


Specific target audiences, such as employees, customers, or stakeholders.

May involve communicating with anyone, regardless of their relationship to the communicator.

Structure and Format

Has a specific structure and format.

May not have a specific structure or format.


May involve written documents, such as reports, emails, and memos.

May involve both verbal and nonverbal communication.


Often involves specific jargon and technical language.

Typically uses everyday language and terminology.

Purpose of Communication

Often involves persuasive communication, such as sales pitches, proposals, or presentations.

May involve persuasive communication, but not necessarily in a business context.


Feedback is often given and received more formally and with specific objectives in mind.

Feedback can be given and received informally and in a more general sense.

Time Frame

Often has a specific timeline and deadlines.

May not have a specific timeline or deadlines.

Emphasis on Accuracy

Often places a high emphasis on accuracy and precision.

Accuracy and precision may be less important, depending on the context and purpose.

Use of Visual Aids

May involve the use of visual aids, such as graphs, charts, or images.

May or may not involve the use of visual aids, depending on the context and purpose.

Conflict Resolution

Often involves conflict resolution and negotiation.

May involve conflict resolution, but not necessarily in a business context.

Emphasis on listening

Active listening is involved in business communication.

Passive listening is involved in general communication


Can have legal or financial consequences if not done effectively.

May have social or personal consequences if not done effectively.

What are the 4 types of communication?

Every person has a unique communication style, a way in which they interact and exchange information with others.

There are four basic communication styles:

  1. passive,
  2. aggressive,
  3. passive-aggressive
  4. assertive.

It’s important to understand each communication style, and why individuals use them.

Digital and Technological Influence

  • Technology and the digital revolution are now an integral part of our lives, changing how we interact and communicate, work or even consider thinking. The rapid development of technology over the past decade has created a new degree of connectivity, ease of use, and technological innovation that has impacted every aspect of our lives.
  • The most interesting way that technology and digital influence have been manifested is in the field of communication. The growth of social media and internet-based platforms has changed the way people interact all over the world. Barriers between countries have fallen away and now people are able to communicate ideas, experiences, and even information instantly. The notion of distance and time is changing because communication happens in real time, creating an interconnectedness that was previously unimaginable.
  • In addition, the advancement of technology has fundamentally changed the way that businesses function. Artificial intelligence, automation as well as data analytics, have been integral to the corporate environment which has streamlined processes, improved productivity, and allowed organizations to make better decisions. These have led to the creation of completely new jobs and industries as well as altering the traditional path to work. Remote work, the gig economy, and freelance work have become more popular and are transforming the nature of work and challenging the established concepts of balance between work and life.
  • Education too has been impacted by the power of technology. Digital learning platforms and online tools have opened up access to education, which has allowed students from all backgrounds to gain expertise and knowledge at their own speed. The classroom has crossed physical boundaries since online learning environments provide personalization and interactive learning. But, this change is also raising concerns about the efficacy of virtual education as well as the value of face-to-face interaction to learn.
  • Digital influence is pervasive throughout all aspects of life and every aspect of our lives, it has caused concerns over safety and privacy. The vast volume of personal information shared and stored in the digital world has provided a fertile environment for cyber threats as well as identity theft. The balance between the benefits of technological innovation and protecting privacy for individuals is now a difficult task for policymakers and individuals. The need for effective cybersecurity measures as well as ethical considerations when developing technology has never been more crucial.
  • Social and cultural norms are also subject to change through the influence of digital media. The social media platform has transformed into places to express oneself, engage in activism, and shape public opinions. Ideas and movements can quickly gain momentum and inspire global enthusiasm for a variety of causes. In the same way, the digital world has facilitated echo chambers and has contributed to spreading misinformation that highlights the crucial importance of critical thinking and digital literacy capabilities in the current age.
  • The impact of technology and digital media on our society has been proven. It is affecting all aspects of life and has redefined communication as well as education, business, and even culture. While providing unbeatable possibilities for innovation and growth but it also poses problems that require thoughtful analysis and proactive steps. As the speed of technological advancement increases society and individuals must navigate the complex terrain with a keen understanding of the potential benefits and risks that are associated with the technological revolution.

Relationship between business and communication

  • Effective communication is essential for managing relationships with your staff, customers, and stakeholders.
  • Poor communication can ruin relationships, and potentially result in lost sales and a damaged reputation.

Crisis Communication

  • Crisis communication is an integral and complex aspect of effective public relations that involves the deliberate dissemination of information in moments of turmoil, uncertainty or even challenges. In a world of the rapid flow of information and increased public scrutiny, both organizations as well as individuals must have proficient crisis communication skills in order to manage turbulent situations while maintaining their image and credibility.
  • The fundamentals of crisis communications are based on timely and clear communication. When an organization is faced with the threat of a crisis, whether that’s a recall on a product, natural catastrophe, data breach, or reputational problem the speed with the time that accurate information is communicated can mean the difference between delaying the damage or escalating it. Transparency increases trust and allows people to make informed choices in the face of uncertainty, whereas omitting or modifying information could lead to doubt, speculation, and further escalation.
  • Making a coherent and sympathetic story is equally essential when it comes to crisis communication. The public is not just seeking out facts, they are seeking understanding and compassion. A well-constructed narrative can help the company to manage the narrative by putting the issue in a manner that shows accountability, the measures taken to deal with the problem, and the determination to prevent future incidents. The narrative should also emphasize the company’s values and demonstrate an underlying concern for the well-being of the people affected.
  • The channels of communication used in times of crisis play an essential role too. Press releases, social media or official announcements, as well as the interactions of spokespersons all contribute to the shaping of an organization’s image and messaging. For example provides a means for instant updates and engagement however, its instantaneous nature requires attentive monitoring and quick response to avoid spreading false news or negative feelings. Making the best choice of channels based upon the crisis nature, the demographics of the audience and the media landscape will ensure that messages reach the intended audience effectively.
  • Stakeholder management is a crucial element in crisis communication. Companies must identify and prioritize their diverse stakeholders – customers, employees as well as investors, regulatory agencies media, regulatory bodies, as well as the public at large and customize their communication to address the needs of every stakeholder. Being able to demonstrate compassion and understanding in addition to providing solutions or resources, can be a huge help to ensuring the trust of stakeholders and their loyalty.
  • The post-crisis evaluation is vital in order to develop crisis-specific strategies to be used in the future. After the dust has cleared it is crucial for companies to determine how effective their communication strategies are. What was successful? What could be better? These findings can aid in the development of crisis communications strategies to ensure that your company can better handle similar situations in the near future.

Future Trends in Business Communication

  • The world of business communications is changing dramatically as we move into the future, fueled by technological advances, shifting working environments, and shifting consumer habits. These new trends are changing the way that organizations interact with their various stakeholders, collaborate with each other and keep the competitive advantage they have.
  • One of the biggest trends that are shaping how businesses will move forward in communications is the incorporation of AI (AI) and automated systems. Chatbots powered by AI as well as virtual assistants are becoming more sophisticated, allowing for customized customer service and streamlining routine queries. This does not just improve satisfaction with customers but can also free up staff to focus on more challenging tasks. AI-driven data analysis can also help companies to gain important insights from large databases, which can help in making decisions and driving development.
  • Another transforming trend has been the growth of multichannel messaging. When consumers interact with brands on a variety of platforms ranging from websites and social media to physical stores and mobile apps – the requirement for a seamless and continuous communication experience is crucial. Companies are working to integrate their communications channels to ensure a consistent and dependable experience, regardless of the channel. This improves customer satisfaction and creates lasting relationships.
  • Flexible and remote work arrangements are becoming more common and affecting how teams collaborate and communicate. Video conferences, instant messaging, and tools for virtual collaboration are vital elements of a modern workplace. Since businesses are embracing remote working and virtual collaboration, efficient skills for communication are becoming as essential as face–to–face interactions. Combining the benefits of flexibility and the requirement to ensure that communication is clear and unambiguous can present both opportunities and challenges for companies.
  • Personalization is a major element in future business communications. With the abundance of information accessible, companies can personalize their communications according to the individual’s preferences and behavior. This kind of personalization increases customer engagement, making communication more relevant and effective. But there’s a line of distinction between intrusion and personalization and businesses need to tread cautiously to protect the privacy of their customers while still delivering worth.
  • Ethics-based communication is becoming more prominent in the world of business. Customers are demanding more transparency as well as authenticity in addition to social responsibility, from brands they choose to support. Companies that can convey their beliefs as well as ethical practices and social responsibility initiatives in a way that is effective are likely to get an advantage in competition and create an enduring customer base. This shift towards ethical communications highlights the necessity of maintaining credibility and trust in the era of constant information.
  • Cross-cultural communication is a different subject that is changing. Because companies operate globally it is essential to understand the cultural nuances of adapting strategies for communication is essential for building positive relations and avoiding miscommunications. Companies that invest in training for cultural sensitivity and adapt their message to a diverse audience will have an advantage in the global marketplace.


The major differences between business communication and regular communication lie in its purpose, context and specific techniques used. Communication refers to exchanging ideas, information and emotions in various settings such as social interactions, personal relationships or daily conversations; transmitting and receiving messages is part of this process for understanding purposes and conveying meaning.